Privacy Notice

1. Who We Are

The Chauffeur Guild of Excellence (CGoE) is the data controller for personal data collected through this platform. We are committed to protecting your personal data and operating in full compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as well as applicable international data protection laws.

Contact: support@cgoe.co.uk

2. Data We Collect

• Identity data: full name, date of birth confirmation
• Contact data: email address, country of residence
• Account data: username, encrypted password, language preference
• Membership data: membership type, start and expiry dates, payment status
• Course data: module progress, assessment scores, certificates issued
• Profile data (Full Members): bio, CV, licences, qualifications, business details
• Technical data: IP address, browser type, device information, usage data
• Marketing data: newsletter preferences, communication preferences
• Consent records: terms acceptance, privacy notice acceptance, cookie consent

3. Lawful Basis for Processing

• Contract: To deliver membership services, course access and certificates
• Legitimate interests: Platform security, fraud prevention, service improvement
• Legal obligation: Compliance with UK and international law
• Consent: Marketing communications, newsletter, analytics cookies

4. How We Use Your Data

• Providing and managing your CGoE membership account
• Delivering the CGoE Professional Standards Course and tracking progress
• Issuing and storing certificates of completion
• Managing the Member Directory and Recruitment Portal (Full Members)
• Sending service communications, renewal reminders and notifications
• Sending the CGoE newsletter (with your consent)
• Complying with legal and regulatory obligations

5. Data Retention

We retain personal data for as long as your membership remains active, plus a period of 6 years following account closure for legal compliance purposes. Course completion records and certificates are retained indefinitely as professional records. Marketing data is retained until you withdraw consent.

6. Your Rights

Under UK GDPR, you have the following rights:

• Right of access: Request a copy of your personal data (DSAR)
• Right to rectification: Correct inaccurate data
• Right to erasure: Request deletion of your data (subject to legal obligations)
• Right to portability: Receive your data in a portable format
• Right to object: Object to processing based on legitimate interests
• Right to restrict processing: Limit how we use your data

To exercise your rights, contact: support@cgoe.co.uk. You may also lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

7. International Transfers

This platform is operated globally. Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements, including Standard Contractual Clauses where applicable.

8. Third-Party Processors

We may share data with trusted service providers who process data on our behalf, including hosting providers, email delivery services and analytics providers. All processors are contractually bound to protect your data.

9. Children

This platform is for users aged 18 and over. We do not knowingly collect data from persons under 18.

10. Changes to This Notice

We may update this Privacy Notice from time to time. We will notify you of material changes by email or prominent notice on the platform.