Effective Date: 01/01/2025

The Chauffeur Guild of Excellence ("we," "us," "our") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or engage with our services, in compliance with the General Data Protection Regulation (GDPR) and UK data protection laws.

1. Data Controller Information

The Chauffeur Guild of Excellence is the data controller responsible for your personal data. If you have any questions about this Privacy Policy or our data practices, you can contact us:

• Email: hello@cgoe.co.uk

2. What Personal Data We Collect

We may collect and process the following categories of personal data:

a. Information You Provide Directly:

• Name
• Email address
• Phone number
• Postal address
• Payment information (for membership or services)
• Any additional information you choose to provide through forms or communication

b. Automatically Collected Data:

• IP address
• Browser type and version
• Operating system
• Pages visited and duration
• Referrer URLs
• Cookie data (see Section 8: Cookie Policy)

c. Sensitive Personal Data: We do not intentionally collect sensitive personal data. If you provide such data, you consent to our processing of it as described in this Privacy Policy.

3. How We Use Your Data

We process your personal data for the following purposes:

• To provide and manage our services
• To process payments and fulfill membership subscriptions
• To communicate with you, including responding to inquiries
• To send marketing and promotional materials (with your consent)
• To comply with legal obligations
• To improve website functionality and user experience

4. Legal Basis for Processing Your Data

Under the GDPR, we rely on the following legal bases to process your personal data:

• Contractual Necessity: For providing services or fulfilling a contract with you.
• Consent: For sending marketing communications or processing sensitive data.
• Legitimate Interests: For improving our services and website.
• Legal Obligation: For compliance with legal and regulatory requirements.

5. Sharing Your Data

We do not sell or rent your personal data. However, we may share your information with the following third parties:

• Service Providers: Payment processors, IT providers, and analytics providers.
• Legal Authorities: When required by law or to protect our rights.
• Business Transfers: In case of a merger, sale, or transfer of assets.

All third-party processors are bound by strict data protection obligations.

6. International Data Transfers

Your data may be transferred to and processed in countries outside the UK and EEA. In such cases, we ensure appropriate safeguards, such as:

• Adequacy decisions by the European Commission
• Standard Contractual Clauses (SCCs)
• Binding Corporate Rules (BCRs)

7. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law. When no longer needed, we securely delete or anonymize your data.

8. Cookie Policy

a. What Are Cookies? Cookies are small text files stored on your device when you visit our website. They help improve your user experience and provide analytics.

b. Types of Cookies We Use:

• Essential Cookies: Necessary for website functionality.
• Performance Cookies: Help us analyze website usage.
• Functionality Cookies: Remember user preferences.
• Marketing Cookies: Deliver personalized advertisements.

c. Managing Cookies: You can manage your cookie preferences via your browser settings. Note that disabling cookies may affect website functionality.

d. Third-Party Cookies: We use third-party services, such as Google Analytics, which may set their own cookies. These providers are governed by their own privacy policies.

9. Your Rights

Under the GDPR, you have the following rights:

• Access: Request access to your personal data.
• Correction: Request corrections to inaccurate data.
• Deletion: Request deletion of your data.
• Objection: Object to data processing.
• Restriction: Restrict the processing of your data.
• Portability: Request transfer of your data to another service.
• Withdraw Consent: Withdraw consent for processing at any time.

To exercise these rights, contact us using the details in Section 1.

10. Security Measures

We implement robust security measures to protect your data, including:

• Encryption
• Secure servers
• Access controls
• Regular audits

Despite these measures, no online system is entirely secure. Please notify us immediately if you suspect any breach.

11. Complaints

If you believe we have not complied with GDPR or other data protection laws, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):

• Website: https://ico.org.uk
• Phone: 0303 123 1113

12. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly.

Last Updated: 01/01/2025